Privacy Policy

Last updated: 01.10.25

At The Savvy Pruner, we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, contact us, or submit your details through online forms or advertising platforms (including Facebook and Instagram).

1. Information We Collect

We may collect personal information that you provide voluntarily, including:

• Your name
  
  
• Email address
  
  
• Phone number
  
  
• Address or service location
  
  
• Details about the services you are enquiring about
  
  
• Any other information you provide directly
  
  

We may also collect information automatically through cookies or analytics tools (e.g., pages visited, time spent on the site, referring website).

2. How We Use Your Information

Your information may be used to:

• Respond to enquiries and provide quotes
  
  
• Schedule and deliver arborist services
  
  
• Improve our website, services, and customer experience
  
  
• Send service-related updates or important information
  
  
• Run marketing campaigns or retargeting ads (e.g., on Facebook or Instagram)
  
  
• Comply with legal obligations
  
  

We will not sell or rent your personal information to third parties.

3. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
All personal information collected is stored securely and accessed only by authorised personnel at The Savvy Pruner.

4. Sharing Your Information

We may share your information with trusted third-party providers that assist us in operating our business, such as:

• Email or SMS communication platforms
  
  
• Advertising platforms (e.g., Meta, Google)
  
  
• Service and scheduling software
  
  

These third parties are bound to handle your information securely and only for the purpose it was provided.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
  
  
• Request corrections to inaccurate or incomplete information
  
  
• Request that we delete your personal information (where legally permissible)
  
  
• Opt out of marketing communications at any time
  
  

To make any of these requests, please contact us at the details below.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

The Savvy Pruner
Email: info@thesavvypruner.com.au